Privacy Policy

Introduction

trivolnexa.top Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website at trivolnexa.top or use our services.

We are the data controller for the personal data we process about you. Our company is registered in Cyprus with registration number HE362514.

Data Collection

We collect various types of information to provide and improve our services. The data we collect includes:

• Personal Information: Name, email address, phone number, and company details when you contact us or use our services
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Data: Records of correspondence when you contact us via email, phone, or contact forms
• Usage Data: Information about how you interact with our website and services
• Marketing Data: Your preferences for receiving marketing communications and information about your interests

How We Use Your Information

We use the personal data we collect for various purposes, including how we use your information to provide our services effectively:

• To provide, maintain, and improve our restaurant loyalty platform services
• To respond to your enquiries and provide customer support
• To send you information about our services, updates, and marketing communications (with your consent)
• To analyse website usage and improve user experience
• To comply with legal obligations and protect our legitimate interests
• To prevent fraud and ensure the security of our services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With service providers who help us operate our business (under strict confidentiality agreements)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our users or the public
• In connection with a business transaction such as a merger or acquisition

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact enquiries: 3 years from last contact
• Customer service records: 7 years for business purposes
• Website analytics data: 26 months (Google Analytics default)
• Marketing communications: Until you unsubscribe or withdraw consent

We may retain certain information for longer periods where required by law or for legitimate business purposes.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing of your personal data in certain circumstances
• Right to Withdraw Consent: Withdraw consent for processing where applicable

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection principles

International Data Transfers

As we are based in Cyprus (EU), your data is processed within the European Economic Area. If we need to transfer data outside the EEA, we will ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection if you believe we have not complied with data protection laws:

Commissioner for Personal Data Protection
Website: www.dataprotection.gov.cy